When a request moves from person to person, the customer is still waiting. Organize cases so someone takes charge and can continue without asking the customer to explain everything again.
LESS CHASING FOR CUSTOMERS. MORE CLARITY FOR YOUR TEAM.
The customer wrote yesterday and writes again today. One person saw the message, another was meant to review it, but nobody is sure who will reply.
For support, after-sales and service teams that share requests and need to know who takes each one forward.
Choose a business example
A customer writes again about a pending delivery, and a different person is helping today.
Review what they asked for and what has already been done; leave someone in charge of the next reply.
The customer finds someone who can continue their request instead of having to explain the problem again.
Your inquiry · 01
Customer service receives a request, but another team needs to resolve it before a reply is possible.
Make clear who reviews the pending work and who continues the conversation with the customer.
Your team knows whom to ask and what remains, instead of leaving the request waiting because everyone thinks someone else is handling it.
In this sample, a customer asks for help accessing a platform. The team reviews the request and assigns support to continue.
Review what they asked for and what has already been done; leave someone in charge of the next reply. The customer finds someone who can continue their request instead of having to explain the problem again.
Read the access request and what the customer already explained, without asking them to repeat it.
Review the case tasks to continue the work without repeating what has already been handled.
The case is assigned to support so the team knows who continues helping.
An existing product. Any customization your business needs is assessed and quoted separately when contracting.
Know who is handling a request and what remains to be done.
Continue the conversation without making customers repeat their problem when a different person takes over.
Agree on channels, teams, case states and what counts as resolution.
Service hours, response commitments and integrations must appear in the offer; an SLA is not implied.
Tell us about a request that customers often need to chase.
Identify the people involved and where the answer gets held up.
Let us review how to share the work and which service conditions you need to agree.
Reference prices in USD. Setup includes the first month; monthly billing starts in the second. Customization and installation on your servers are quoted separately by contract, without equipment or servers. Final scope and taxes are detailed in your quote.
Share requests with a small service team.
From
1 team
Initial payment
From
1 setup
Included
Conversations, cases and owners with their history available for follow-up.
Product features for your team, with no artificial intelligence included.
Up to 3 people on your customer service team.
Setup includes the first month of service. Monthly billing starts in the second month.
Limits
Included quantity is the basis for the quote. Confirm transaction volume, storage, support hours and operating conditions before contracting.
Additional costs
Optional customization, quoted during contracting.
Additional capacity, migration and integrations are quoted according to your needs.
Installation on your servers (on-premises) is available at additional charges negotiated in the contract. Every installation is agreed by contract; equipment and servers are not included.
Not included
Customization is not automatically included.
Customization, migration and additional integrations are not part of the monthly fee. Setup covers configuration and onboarding for the agreed scope, together with the first month.
This plan does not include AI, bots or MCP tools for agents.
Equipment and servers are not included. On-premises installation is quoted separately, with scope and responsibilities defined by contract.
Taxes: Taxes and payment terms are detailed in the quote.
Ask about this optionDistribute follow-up across a growing team.
From
1 team
Initial payment
From
1 setup
Included
Conversations, cases and owners with their history available for follow-up.
MCP tools let your connected agents access and use authorized system functions.
Up to 6 people on your customer service team.
Setup includes the first month of service. Monthly billing starts in the second month.
Limits
Included quantity is the basis for the quote. Confirm transaction volume, storage, support hours and operating conditions before contracting.
MCP tools connect your agents; this plan does not include built-in AI bots or AI provider usage.
Additional costs
Optional customization, quoted during contracting.
Additional capacity, migration and integrations are quoted according to your needs.
The connected agent or AI provider service and its usage are contracted and paid for separately.
Installation on your servers (on-premises) is available at additional charges negotiated in the contract. Every installation is agreed by contract; equipment and servers are not included.
Not included
Customization is not automatically included.
Customization, migration and additional integrations are not part of the monthly fee. Setup covers configuration and onboarding for the agreed scope, together with the first month.
Equipment and servers are not included. On-premises installation is quoted separately, with scope and responsibilities defined by contract.
Taxes: Taxes and payment terms are detailed in the quote.
Selected optionCoordinate a larger customer service operation.
From
1 team
Initial payment
From
1 setup
Included
Conversations, cases and owners with their history available for follow-up.
MCP tools let your connected agents access and use authorized system functions.
Up to 10 people on your customer service team.
Setup includes the first month of service. Monthly billing starts in the second month.
AI bots included with 1,000,000 tokens per month shared by the account; overages charged separately.
Limits
Included quantity is the basis for the quote. Confirm transaction volume, storage, support hours and operating conditions before contracting.
AI allowance is shared by the account each month, not per user or bot. Provider-reported input and output tokens are added together, including processed context. The model, usage cycle and overage rate are agreed by contract; tokens do not represent a fixed number of messages.
Additional costs
Optional customization, quoted during contracting.
Additional capacity, migration and integrations are quoted according to your needs.
Additional tokens are billed separately at the model-specific rate agreed in the contract.
Installation on your servers (on-premises) is available at additional charges negotiated in the contract. Every installation is agreed by contract; equipment and servers are not included.
Not included
Customization is not automatically included.
Customization, migration and additional integrations are not part of the monthly fee. Setup covers configuration and onboarding for the agreed scope, together with the first month.
Unlimited AI usage and Meta/WhatsApp or other external channel messaging fees are not included.
Equipment and servers are not included. On-premises installation is quoted separately, with scope and responsibilities defined by contract.
Taxes: Taxes and payment terms are detailed in the quote.
Ask about this optionCustomization is quoted separately during contracting. Installation on your servers (on-premises) is available at additional charges negotiated in the contract. Every installation is agreed by contract; equipment and servers are not included.
Ask without selecting an optionWhich requests make your customers write or call again?
Starter does not include AI. Team includes MCP tools to connect agents that access information or perform authorized actions; it does not include built-in bots, and AI provider usage is paid separately. Business includes AI bots with the monthly token allowance published in its plan. Tokens measure AI usage; additional tokens are billed separately at the rate agreed when contracting.
Yes. The setup payment includes the first month of your contracted plan; monthly billing starts in the second month. Customization and additional charges are detailed separately in the proposal.
Yes. On-premises installation is available for additional charges negotiated in the contract. Equipment and servers are not included. The scope, requirements and terms of every installation are agreed by contract before work begins.
The aim is for whoever continues to see the request and what has been handled, with a clear person in charge. The offer defines the people, teams and channels included.
The goal here is to address a request for help, a complaint or pending service work. CRM helps follow up on proposals and sales conversations. We can review which fits your team’s problem.
Organizing the work helps show what remains and who needs to act. Service hours and any response commitment are agreed separately; no deadline is promised without defining it with your team.
Which requests make your customers write or call again?
Your inquiry
Customer service · Handle the complaint without asking for the story again · Team
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