Does setup include the first monthly payment?
Yes. The setup payment includes the first month of your contracted plan; monthly billing starts in the second month. Customization and additional charges are detailed separately in the proposal.
Can you install it on my company's infrastructure?
Yes. On-premises installation is available for additional charges negotiated in the contract. Equipment and servers are not included. The scope, requirements and terms of every installation are agreed by contract before work begins.
How does it help if I already use WhatsApp?
It can handle common questions using the information you provide. Your team can spend less time repeating answers and more time advising customers, reviewing special orders and continuing sales conversations.
What if a customer needs to speak to me?
We agree how to pass the conversation to your team and what information they will receive. Questions that need your judgment, such as special terms or an unconfirmed delivery, stay with a person.
Can it answer questions about my products and prices?
Yes. We agree what information it will use and how to keep it up to date. If it needs to connect to your catalog or another system, we review and quote that work when contracting.
Does the price include all WhatsApp messages?
The proposal details what your plan includes and which WhatsApp charges or additional usage are billed separately. You can review those costs before contracting.